Front of House Staff (Customer Service/ Passenger Service Agent/ Check-in Staff) – Bristol Airport

£9.25ph

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Location
Bristol Airport
Contract Type
fulltime
Shift Patterns
20hours per week minimum - Shift Pattern TBC
Posted
26.03.2021

Front of House Staff (Customer Service/ Passenger Service Agent/ Check-in Staff) – Bristol Airport

£9.25ph – 20hours per week minimum

Shift patterns TBC – must be flexible to do a mixture of days/night shifts.

Ongoing Contract

 

Description – The main duties of Front of House Staff include but are not limited to:

  • Upholding the company’s high standards
  • Hosting front of house
  • Validating customer travel documentation
  • Processing customers for boarding using manual and automated systems
  • Providing an exceptional customer experience

 

Person Specification

  • You will have worked in a front of house or customer service position previously.
  • Be flexible with working hours (able to work days, nights & weekends)
  • Must be hardworking & reliable with an excellent work ethic
  • Be passionate about customer service and have a calm and friendly manor
  • Be able to quickly react to and assess any situation and prompt a remedial action
  • Have no upspent criminal convictions
  • If you are successful at interview you will be required to apply for a Criminal Record Check
  • Health & Safety – If successful, you will be required to complete a security exam and therefore need to display you understand Health & Safety practices, therefore you will need to demonstrate you have a good understanding and communicate clearly in both written and verbal English.

 

Requirements – Due to the location of work being at the airport you must qualify. Therefore, you will need to be able to provide the following information:

  • 5-year checkable history (employment, self-employment, education or benefit claim)
  • 5-year UK address history
  • Eligibility to work in UK (UK Passport, EU Passport, Non-EU Passport & Visa, Biometric Residence Permit, UK Birth Certificate & UK Driving Licence (British citizens only)
  • Provide proof of NI
  • Provide proof of address dated within the last 3mths (utility bill, bank statement, HMRC Letter)

Benefits

  • You will be given a roster during your training, which will cover a mixture of early, day, late and night shifts so you must be flexible with your working hours.
  • Full training provided
  • Weekly payment
  • A full 5-year Airside Pass (Whilst you are working with JBS)
  • Discounted travel Airside & Landside discounts (including shops & restaurants)
  • Uniform provided

 

*Please note JBS are acting as an employment business with regards to this position*


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